Patient Satisfaction

Patient Satisfaction

SURVEY OF OPHTHALMOLOGY VOLUME 54  NUMBER 6  NOVEMBER–DECEMBER 2009 TIME OPH MICHAEL F. MARMOR, EDITOR Patient Satisfaction The first refraction ...

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SURVEY OF OPHTHALMOLOGY

VOLUME 54  NUMBER 6  NOVEMBER–DECEMBER 2009

TIME OPH MICHAEL F. MARMOR, EDITOR

Patient Satisfaction The first refraction that I did In ophthalmology, Was a harrowing experience, And a vivid memory.

Times, which of the choices shown, Gave her the clearer view. ‘‘Do you prefer this one or that? Number ‘one’ or ‘two’?’’

The patient was a student who Saw poorly in her classes. She had no other eye disease— Just needed better glasses.

An hour went by, I know not how, I checked each reading thrice, But finally I realized, The readings must suffice.

I’d had a course, and read a book, On how to do refraction. And like any eager resident, I yearned to get in action.

I got out the prescription pad, To write down what I found, My hands were trembling, sweat poured out, My heart began to pound.

But as the patient took her seat, And read the Snellen chart, My palms got damp, and I could feel A racing in my heart.

Visions raced across my mind, Although they were absurd, That when she got the glasses made Her world would be all blurred.

Of course, the auto-refractor Was not invented yet. So I struggled with a retinoscope Hoping I could get

But finally I said ‘‘We’re done! I must apologize For taking so much of your day, Just checking out your eyes.’’

Her spherical correction in A range that it would serve. To sharpen up her vision. I Held nothing in reserve.

She replied, ‘‘But Doctor, I’m so pleased That you could fix my blur. Oh, I’ve never had an eye exam So careful and so thorough!’’

I put up astigmatic charts (Although she hadn’t any). Endlessly I twirled the dials And asked her very many

—Michael F. Marmor, MD Stanford, California

722 0039-6257/09/$--see front matter doi:10.1016/j.survophthal.2009.08.003